Welcome to hohocustom.com, your trusted source for custom photo gifts, including personalized blankets, custom acrylic lights, mugs, puzzles, and pet memorial products. By using this website, you agree to these Terms of Service. Please read carefully before placing an order.
1. General Conditions
By accessing or purchasing from our website, you confirm that you are at least 18 years old or have legal permission from a guardian.
You agree to comply with all applicable laws, rules, and regulations. We reserve the right to refuse service to anyone at any time for reasons that may include, but are not limited to, inappropriate behavior or policy violations.
2. Custom Product Workflow
We specialize in made-to-order personalized products. To ensure high quality and accuracy:
2.1 Photo Upload / Email Submission
Customers may upload images directly on the product page or send image files via email after placing an order. Ensure uploaded images are clear and suitable for printing.
2.2 Designer Artwork Proof (Within 24 Hours)
Our professional design team will create a custom artwork draft and send it to you for review within 24 hours of order placement.
2.3 Customer Approval Required
Production begins only after the customer approves the artwork. Customers are responsible for confirming:
Photo resolution and clarity
Text, names, dates, or messages
Overall layout and design
After approval, no modifications or cancellations are allowed.
3. Prohibited Uses
Customers may not upload:
Copyrighted images without proper authorization
Offensive, violent, or illegal content
Images that violate privacy or intellectual property rights
We reserve the right to reject orders containing prohibited content.
4. Accuracy of Product Information
We strive to provide accurate descriptions, mockups, and colors. Slight variations in color, size, or layout may occur due to handmade production and screen differences. These variations are considered normal and not a defect.
5. Intellectual Property
Artwork created by our designers for your order is for personal use only. Customers are prohibited from reselling, reproducing, or distributing designer files or mockups.
6. Limitation of Liability
We are not liable for:
Errors caused by low-resolution images or customer-provided information
Shipping delays or carrier issues
Variations in color or size due to production or monitor display
Any indirect, incidental, or consequential losses
Refund Policy
We specialize in customized, personalized gifts. Each product is made specifically for you, following your uploaded photos or instructions.
1. No Refund for Custom Orders
Because our products are made-to-order, we do not accept returns or refunds for the following reasons:
Customer changes mind
Low-resolution or unclear photo submission
Incorrect text, name, or date provided by the customer
Customer-approved artwork later requesting changes
Once production begins, the order cannot be canceled or refunded.
2. Refunds for Damaged or Defective Items Only
We accept refund or replacement requests only in cases where the product:
Arrives damaged during shipping
Has a manufacturing defect
Does not match the approved design
To request a replacement or refund, contact us within 7 days of delivery and provide:
Order number
Photos or videos showing the issue
Detailed description
3. Lost or Delayed Packages
If the shipping carrier confirms a package is lost or severely delayed, we will provide a free replacement after investigation.
4. Color & Size Tolerance
Slight variations in color, dimensions, or texture are normal for handmade products and do not qualify for a refund.
5. Refund Process
Once approved, refunds are issued to your original payment method within 3–7 business days.
Shipping Policy
We ship custom photo gifts worldwide, including the USA, Canada, UK, Europe, and Australia. Please review our shipping terms.
1. Processing Time
Custom products require production time after artwork approval:
Personalized blankets: 3–5 business days
Custom mugs & acrylic products: 4–7 business days
Pet memorial products: 5–8 business days
Holidays may extend processing times.
2. Shipping Time
Estimated delivery times:
| Region | Delivery Time |
|---|---|
| USA | 7–15 business days |
| Europe | 7–14 business days |
| UK | 7–12 business days |
| Canada | 10–20 business days |
| Australia | 10–18 business days |
| Others | 12–25 business days |
3. Tracking
Tracking numbers are provided once the order ships. Some carriers may take 48–72 hours to update tracking status.
4. Customs & Import Duties
International shipments may incur customs fees, VAT, or import taxes, which are the responsibility of the buyer.
5. Incorrect Shipping Address
We are not responsible for delivery failures caused by incorrect customer information. Returned packages will incur reshipping fees.
6. Shipping Delays
We are not liable for delays caused by:
Customs inspections
Weather conditions
Carrier delays
Holiday shipping congestion